Contact Details

British Gas
PO Box 3055
Eastbourne
BN21 9FE

Contact Information

• Customer enquiries (gas or electricity accounts) 0800 048 0202
• Customer enquiries (prepayment meter problems or Pay As You Go) 0800 048 0303
• Minicom (textphone) 0800 072 8626
• Welsh speaking customers 0800 072 8630
• New gas supplies 0845 955 5510
• Email contact form

General Information

British Gas provides energy and services to home and business customers throughout Great Britain. As well as providing gas and electricity, they also install and maintain central heating and gas appliances in millions of homes throughout the country.

Selling points

• Large discounts for dual fuel customers.
• Discounts for those opting for paperless billing and online accounts.
• Discounts for those using direct debit to make payments.
• British Gas prides itself on offering a high standard of customer service.

Supplier services

• Dual Fuel
• Green Energy
• Pay As You Go Energy™

Packages on offer

Standard

Gas, Electricity, Dual

WebSaver 2

Gas, Electricity, Dual

Future Energy

Electricity, green tariff.

Zero Carbon

Dual fuel, zero emissions.

Prepay services

A pay as you go meter is an easy way to keep control over your energy costs.

Ways to pay your bill

• Cash
• Cheque
• Credit/debit card over the phone
• Direct debit (quarterly/monthly)
• Online
• Pre-pay using a card meter

Special services

British Gas Home Energy Care Register - extra help for elderly, sick and disabled customers who have specific energy needs. This benefits are as follows:

• Personal password that only yourself and British Gas representatives know enabling you to be sure it is a genuine representative calling at your house.
• Special appliance controls for those with sight/dexterity problems.
• Advice booklets available in Braille, large print and audio-cassette.
• Braille and large print bills.
• Yearly gas safety check for free.
• Priority notifications in case of a disruption to gas or electricity supplies.
• Bills sent to another address.
• Free meter relocation if your existing meter is difficult or inconvenient to access.