Contact Details

Atlantic Electric and Gas
PO Box 7506
Perth
PH1 3QR

Contact Information

• General enquiries 0845 073 3030
• Electricity 0845 073 3030
• Gas 0845 678 0055
• Meterline 0800 107 3205
• Careline 0800 622 838
• Textline 0800 622 839
• Energyline 0845 777 6633
• Email customerservice@atlanticeg.co.uk

Fuel Types

• Gas
• Electricity

General Information

Atlantic Electric and Gas is part of the Scottish and Southern Energy Group (SSE) and has been operating for about 5 years. Based in Gloucester, it supplies both Gas and Electricity to 300,000 customers and, along with its other brands, serves over 6 million customers across the UK.

Selling points

• Aim to be cheaper than British Gas for gas and cheaper than your local electricity supplier for electricity.
• Offer an e-billing service, allowing you to manage bills and submit meter readings online.
• One month's free energy for customers who sign up to Atlantic online and opt to pay by direct debit.

Supplier services

• Dual Fuel
• Economy 7

Packages on offer

Electricity Domestic Standard

Domestic Standard is designed for homes where little electricity is used during the night.

Electricity Economy

Economy discounts the electricity price for 7 hours each night and is therefore suitable for homes that use over 15% of their consumption at night.

Gas Standard

Suitable for all homes with mains gas, there is a Service Charge calculated per day, and a unit rate

Nil Service Charge

This is for people who only wish to pay for the units they have actually used. The rates are organised into primary, secondary and follow-on rates.

Ways to pay your bill

• Direct Debit
• Phone banking
• Phone (0845 073 3030) by debit card.
• By post.
• By cheque or cash at any branch of your own bank or a NatWest Bank; this is free. If you use a different bank you may have to pay a fee.
• In shops with PayPoint.
• At a post office (cash only) where you will have to pay their fee.

Special services

Home energy care register - register for elderly, sick and disabled customers who have specific energy needs. This enables use of the following:

• Priority Service Register which you can join to receive Careline services
• Careline: 0800 622 838
• Freephone Textline: 0800 622 839 for those with hearing or speech difficulties
• Large print or Braille bills for blind or partially sighted customers
• Talking Bills - bills read over the phone for those who have trouble reading or seeing.
• Bill sent to friend or relative
• Notification in the event of a power cut if you rely on your supply for medical equipment
• Information on special appliances or adapters and controls to help you with your appliances
• Warmth without worry - advice on keeping warm on a low budget

Fuel Mix Information - Where Energy Comes From
Coal %	Natural Gas %	Nuclear %	Renewable %	Other %	CO2 emissions per kg/kWh	Radioactive Waste per g/kWh
29.5	57.3	4.1	7.5	1.6	-	-